The Hospitality AI that turns every guest interaction into revenue opportunities.
Your guests expect instant responses. Your operations demand personal touch. Automate guest communication while recovering revenue lost to late replies, cancellations, and missed opportunities. Exclusively for properties using 
Context-smart chatbot
Handle complex requests booking engines can’t process.
Omnichannel guest communication
Never miss a message across any platform.
Revenue Recovery System
Turn cancellations into immediate rebookings.
Most hotel chatbots are FAQ responders pretending to be sales agents.
That's why 43% of hotel chatbot conversations fail when guests want to book.
Nearly half of all conversations are guests ready to buy: asking rates, checking availability, wanting to book.
Yet most bots redirect them to booking engines or escalate to humans instead of closing deals directly.
Why? Because they lack real-time PMS integration, comprehensive knowledge bases, and booking capabilities. They were built to deflect inquiries, not convert them.
The result: Lost bookings, frustrated guests, and overwhelmed staff handling requests that should convert automatically.
See how Empori handles bookings from inquiry to confirmation, without redirects, without delays, without lost opportunities.
#1 Intelligent Guest Conversations
Your AI concierge that actually sounds like it works at your hotel.
Engages guests in natural conversations, not robotic Q&A sessions, across website, WhatsApp, SMS, Messenger, Telegram and more.
Understands flexible requests and suggests better alternatives spontaneously.
Speaks your hotel's personality while handling inquiries 24/7.
Converts vague interest into specific bookings through intelligent dialogue
Hotel email delays are silent revenue killers.
8-12 hours. That's how long guests wait for hotel email responses.
Your team spends hours daily writing responses that should take seconds. Checking availability, crafting personalized messages, following up on inquiries that go cold.
While email enquiries pile up, your potential booking is comparing three other hotels.
By the time you hit send, they've already chosen someone faster.
Most hoteliers don't connect email delays to lost revenue. They see no-responses as "guests changed their minds" instead of "guests found faster alternatives."
Empori's Email Response Assistant eliminates the delay.
Instant email responses with actual rates and availability from your Mews PMS. Your brand tone, booking options included.
Your team reviews and sends, or lets the system handle routine inquiries automatically.
No more lost bookings while guests expect instant answers.
Turn email delays into booking advantages.
#2 Email in seconds
The most expensive inquiries are the ones you answer too late.
Email inquiries answered in seconds, not hours. Bookings secured, not lost.
AI checks real-time availability and rates in your MEWS PMS to respond to booking inquiries.
You decide which emails get automatic responses vs. staff approval.
Capture bookings that would be lost during the typical 8-hour response delay.
Maintain your brand voice and service standards across all responses, in 26 languages.
Guest communication isn't multichannel, it's multi-chaos.
Your guest books through an OTA, messages you there about parking. Calls the day before arrival about check-in time. WhatsApps from the taxi about early arrival. Emails after checkout about their forgotten charger.
Same guest, four different conversations, zero connection between them.
Each channel holds a piece of their story, but nobody has the whole picture. Your front desk scrambles between OTA extranet tabs, phone logs, WhatsApp threads, and email folders just to understand what one guest needs.
Meanwhile, your responses vary wildly by platform. Professional emails, casual WhatsApp replies, hurried phone notes. Your brand voice fractures across channels.
Most hotels think managing multiple channels is "modern customer service." But scattered conversations are chaos disguised as convenience.
Empori's Omnichannel Dashboard connects the dots your platforms can't.
Every WhatsApp, email, SMS, and OTA message flows into one unified conversation thread.
Complete guest context travels with every interaction. Consistent brand voice across all channels.
Your team sees the full guest story, not scattered fragments.
Turn communication chaos into conversation clarity.
#3 Omnichannel Guest Communication
One dashboard. Every guest message. No exceptions.
Consolidate all communication channels: whatsApp, email, SMS, OTA messages.
Choose which channels get automated responses and which require staff.
Never miss messages from Booking.com or Expedia again.
Maintain conversation continuity even when switching channels.
Every cancellation is someone else's perfect availability.
Your guest cancels three days before arrival. High-demand weekend, room now empty.
Most hotels shrug and hope someone else books. But hope isn't a revenue strategy.
Every hour that room sits empty is money walking away. Peak season cancellations are especially brutal - the dates everyone wanted, suddenly available when it's too late for most guests to plan.
Meanwhile, you have no systematic way to fill the gap. No waiting list. No automatic alerts. No prioritization of who gets the room first.
Most hoteliers wait passively for new bookings instead of actively converting cancellations into replacement revenue.
Empori's Revenue Recovery System turns cancellations into immediate opportunities.
Automatic waiting list management. Instant notifications to interested guests when rooms become available. Revenue-based prioritization for longer stays and higher rates.
The entire rebooking process happens without staff intervention.
Stop accepting cancellations. Start recovering revenue.
#4 Revenue Recovery System
Cancellations (or allotment releases) become new bookings, automatically.
Instantly contacts waiting list guests when rooms become available from cancellations.
Prioritizes guests based on revenue potential (longer stays, higher rates).
Handles the entire rebooking process without staff intervention.
Recovers revenue that would otherwise be lost to cancellations and no-shows.
#5 Your control
You set the boundaries. We respect them.
Complete control over what AI can and cannot do.
Email inquiries answered in seconds, not hours. Bookings secured, not lost.
Human approval required for any outbound communication.
Your brand voice and standards maintained.
Seamless transition between AI assistance and human touch.
Find your perfect balance of AI and human interaction.
Schedule a tailored demonstration showing how Empori adapts to your specific service philosophy.