7. The Pre-Arrival Communication Overflow
Category:
Opportunity Scenario:
As check-in approaches, your front desk is overwhelmed by guest inquiries about transportation, special requests, and local information across multiple channels (email, phone, messaging apps). Your team struggles to track and respond promptly to all requests, resulting in frustrated guests.
Strategic Approach:
A unified communication hub that consolidates all pre-arrival questions regardless of channel, provides instant responses to common inquiries, and organizes special requests for staff action. The system confirms when requests have been fulfilled and proactively follows up with guests.
