13. The Last-Minute Staffing Challenge
Category:
Opportunity Scenario:
You face an impossible staffing dilemma: schedule extra staff “just in case” (increasing costs and creating idle time during normal periods) or maintain minimal staffing and risk service delays when unexpected demand spikes occur. When multiple check-ins happen simultaneously, your front desk becomes overwhelmed, creating long wait times and poor first impressions. Meanwhile, your reservation team struggles to handle routine inquiries during these peak periods, potentially losing new bookings.
Strategic Approach:
An intelligent system that handles routine inquiries and requests automatically, allowing the available staff to focus on complex or high-touch interactions. The system scales instantly to handle demand spikes without additional staffing costs.
