1. The Midnight Booking Opportunity
Category:
Opportunity Scenario:
It’s 2:47 AM. Your night auditor is balancing accounts while three guests check in late from delayed flights. Meanwhile, your website visitor from Australia (where it’s daytime) is ready to book a 5-night stay but has questions about room views and cancellation policies. Without immediate answers, they’ll likely book elsewhere.
Strategic Approach:
An AI-powered system that handles the entire conversation in real-time, answering complex questions about room features, policies, and availability – then securely completes the booking through direct PMS integration while the staff focuses on in-person guests. No redirects to booking engines, no lost opportunities.
